Pharmacy customers can now pick up their prescriptions 24/7 all year round thanks to our new dispensing “vending machine”.
A first for Falkirk, our brand new automated 24/7 prescription dispenser is proving popular and convenient for those who may not be able to pick up their prescription during working hours, or people who simply do not want to queue up for their medication.
This new technological marvel, known as the Pharmaself 24, is located at the entrance of Callendar Pharmacy on Falkirk High Street.
Richard Grahame, Callendar Pharmacy owner, says: “We introduced the Pharmaself24 on the simple premise to provide patients with the medicines they want at the time they need them. The machine allows patients to pick up their medicines from outside the pharmacy, much like a cash machine. It makes it easier and more convenient for our customers to collect their prescriptions, at a time convenient for them.”
“A vending machine is a good way to describe it. We load the machine with the medication, and customers get a text message on their phone when their prescription is ready, and they also get a pin number. Customers can then come to the pharmacy, enter their pin into the machine and pick up their prescription.”
“If there are queues of people at the pharmacy, people can just use the machine to get their prescription. As well as being more practical for some customers, it also solves the problem of social distancing in the pharmacy, which is vital in this current environment.”
Richard continues: “The beauty of it is that it’s very straightforward. It’s easy to operate, to load and for our customers, easy to use.”
Efficient and Convenient – 3 Easy Steps:
- We’ll send you a text message with your unique PIN when your prescription is ready for collection
- Enter your PIN-code on the touchscreen
- Collect your medicine – at a time when it’s convenient for you, even outside of pharmacy opening hours.
Callendar Pharmacy covers all doctors’ surgeries in Falkirk and surrounding areas.
Patients are seeking greater flexibility in when they can collect their prescription, such as those collecting on behalf of elderly relatives. Office workers, shift workers and those working long hours can now pick up their medicines easily at a time that suits them.
Feedback has been very positive. The machine has had a very positive impact, with customers won over by its ease-of-use and the convenience of 24-hour collection. One customer loved the convenience of being able to pick up medicine at 6am on their way to work.
The technology is entirely complementary to the pharmacy’s customer offering. Patients who use the machine still come in and access the advice of the pharmacy team. With the Pharmaself24 taking on a growing share of the pharmacy’s dispensing load, the pharmacy staff can focus on supporting patients with their ongoing wellness.
You can get further information or sign up for this FREE service when you are next in the pharmacy. Or download and complete the REGISTRATION FORM and return this to us in the pharmacy. We’ll do the rest.
When your prescription is ready for collection, we’ll send you a text message with your unique PIN number. Simply collect your prescription when convenient for you via our secure touch screen and automated dispenser.